ACHOUR HAROUN

SALES EXECUTIVE | BUSINESS DEVELOPMENT | ACCOUNT MANAGEMENT

Profile summary

Career highlights

Key skills

Professional experience

Defined sales strategy, steering B2B operations across the UAE construction and trading sectors. Managed complete commercial cycles, pipeline tracking, and client retention frameworks for contractors and procurement teams.

• •Expanded revenue by 32% year over year through targeted client acquisition across UAE construction and trading sectors.
• •Increased average deal value by 22% through effective commercial proposals, upselling, and contract negotiation.
• •Maintained a 95% client retention rate by developing long-term relationships with contractors, project developers, and procurement teams.
• •Reduced sales cycle time by 18% through improved CRM pipeline tracking, inventory coordination, and quotation turnaround.

Guided commercial operations and client engagement portfolios, directing market research activities and account relations to shape strategic direction across key business segments.

• •Shaped commercial segment strategy by conducting market research and competitor analysis alongside pricing optimization, reaching 18% market share growth.
• •Executed client account management, proposals, negotiations, and sales follow-ups to support revenue retention.
• •Implemented structured customer care frameworks that elevated client satisfaction levels to 94%.

Handled complex government documentation workflows and regulatory filings for diverse corporate clients. Managed interactions with AMER, Tasheel, ICP, MOHRE, and DED channels while maintaining strict adherence to statutory compliance standards. Guided end-users through procedural requirements for residency, labor contracts, and work permits.

• •Processed residency, visa, work permit, labor contract, and related UAE government service transactions, achieving 99.8% compliance accuracy.
• •Expanded the active client portfolio by 40% through responsive service, rapid turnaround, and accurate transaction handling.

Guided sales, finance, and administrative coordination for Liberty Iron and Steel Company, steering commercial activities, supplier relationships, and operational follow-up.

• •Directed sales, finance, and administrative coordination, contributing to a 30% increase in overall sales revenue.
• •Reduced operating expenses by 20% through cost-control measures and supplier contract renegotiation.

• •Improved customs clearance speed by 30% through organized documentation and proactive coordination with suppliers and logistics stakeholders.

• •Resolved 98% of customer inquiries on first contact through front-line service delivery.
• •Handled account-related support, customer requests, records, and administrative follow-up.

• •Achieved 18% market-share growth in key commercial segments through market research, competitor analysis, and pricing optimization.
• •Improved client satisfaction to 94% by implementing structured customer-care and account-management processes.

• •Processed residency, visa, work permit, labor contract, and related UAE government service transactions with 99.8% compliance accuracy.
• •Expanded the active client portfolio by 40% through responsive service, rapid turnaround, and accurate transaction handling.

• •Directed sales, finance, and administrative coordination, contributing to a 30% increase in overall sales revenue.
• •Reduced operating expenses by 20% through cost-control measures and supplier contract renegotiation.

Education

International Economics & Trade

Business Administration

Certifications

Languages